Return Policy

Charlie B Return Policy

Charlie B clothing embodies the perfect balance between comfort and fashion — but if there is an item that’s not exactly how you envisioned it, you can return it within 30 days from the purchase date.

Please read all the info below before starting the process.

What Can I Return?

The items you want to return must be:

In their original condition: unworn, unwashed, and unaltered, with all original tags still attached.
Accompanied by a proof of purchase (order confirmation email or number).
Purchased from charliebcollection.ca and not from other retailers.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Please note:

Original shipping costs are non-refundable.
"Final Sale" items are not eligible for returns or price adjustments.
We do not accept returns on items purchased at retail stores or third party websites. Charlie B merchandise purchased at independent boutiques must be returned to that retailer.

Final Sale

Sale items marked at 50% off or more are considered Final Sale. Final Sale items are not eligible for returns or price adjustments.

How Do I Return an Item?

Follow the steps below to initiate your online return:

You must first contact us with your order number and reason for returning your items at online@charliebcollection.com or via live chat.
We will provide you with a Return Authorization number (RA) and the nearest address where you can return your order.
Pack your return securely in the original package or any other package available. Make sure to indicate your RA number clearly on the outside of the package.
Customers are responsible for returning items at their own expense, we do not provide a pre-paid return label. Please make sure to use a trusted carrier and ship your package with a tracking number. Charlie B is not responsible for lost packages.

Please note: Return packages that do not include a Return Authorization (RA), or items returned to us outside of our policy or without authorization will not be accepted for refund.

How Will I Get Reimbursed?

Once we receive your return package at our warehouse, please allow 10-14 business days for us to inspect and process your return. If your return is accepted, we will issue a refund to the original method of payment.

Upon processing your return, a Return Notification email will be sent to you to confirm that we have issued your refund. Depending on your financial institution, it can take 1-10 business days for your refund to appear on the original form of payment.

Exchanges

As we cannot guarantee item availability, we do not offer exchanges. If you wish to exchange an item, we recommend returning your original item and placing a new order.

Price Adjustments

We will honour a one-time price adjustment should the price of an item(s) be reduced within two (2) days of your date of purchase. To request a price adjustment for an online purchase, you must email online@charliebcollection.com within the two (2) day timeframe providing your order number and the style numbers for which you are requesting a price adjustment.

Please note, "Final Sale" items are not eligible for price adjustments.