FAQs

Orders & Shipping

Where do you ship?

At the moment, we ship across Canada and the United States. Unfortunately, we do not ship internationally at this time.

What are the shipping costs?

We offer free standard shipping on all orders over $100, after discounts and before taxes.

Standard shipping (orders less than $100): flat fee of $10

Can I modify/cancel an order?

As our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or modify your order upon request. If your order has not been shipped, please reach out to us at online@charliebcollection.com with your order number.

Please make sure your shipping address is correct when you place your order as we cannot redirect orders once they have been dispatched.

How do I track my order?

As soon as your order has shipped, we will send you a shipping confirmation e-mail with your tracking number. Click the link in your email to track the progress of your shipment. Please note that tracking links may need 24-48 hours to generate.

You can also find your tracking information by logging into your Charlie B account and navigating to your “Order History”.

Don't have an account? No worries! You can create an account now using the same email address used to place the order.

Where is my order?

Orders typically take 1-3 business days to be processed and shipped. We will send you a shipping confirmation email with tracking information once your order has shipped. Your tracking number will allow you to track the progress of your order at every step.

I received the wrong item/an item is damaged, what should I do?

If you need assistance with order issues such as damaged, defective, or wrong items, please contact us, and we'll take care of it for you!

Returns

What is your return policy?

We are happy to offer 30-day returns from the purchase date of your order. All items must be returned in their original condition (unworn, unwashed, unaltered) with original tags still attached. Final Sale items cannot be returned.

Please visit our return policy page for additional information.

How can I start a return?

To initiate a return, please contact us or e-mail us at online@charliebcollection.com with your order number and reason for return.

What does Final Sale mean?

Sale items marked at 50% off or greater, and gift cards are Final Sale. Final sale items cannot be returned.

Can I return my online purchases at a retail location?

Purchases made online on charliebcollection.com can only be returned online.

Charlie B merchandise purchased at independent boutiques or third party retailers must be returned to the location where it was purchased. We do not accept returns for items purchased at retail stores.

Payments

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Interac. You can select your preferred payment method at checkout.

What currency are your prices in?

We display and collect payments in the local currency of your select country. To view or change your currency, click the flag icon found at the top right-hand corner or bottom center of your screen.

How do discount codes work?

Simply enter the discount code at the discount entry field during checkout. Please note, only one (1) discount code may be applied per order.

Customer Accounts

What is a customer account?

A Charlie B customer account allows you to easily access your current order status, view your order history, and save your shipping address(es) for a quicker checkout. Create a customer account now.

You can also create a customer account at checkout.

I forgot my customer account password. What do I do?

You can reset your customer account password by clicking on the “Forgot password?" link at the Customer Login page. Enter your email and follow the steps to reset your password.

Retail & Sizing

What size am I in Charlie B clothing?

You can view our Size Chart at the product page, or by visiting our Size Guide page.

Our size guide serves as a general guideline for helping you find your Charlie B size. As fit may vary by style, we also include “Fit & Size” information for each style at the product page to help guide you.

If you are still unsure about fit or sizing, get in touch with us - we’re happy to help!

How do I care for my Charlie B items?

We offer care recommendations for each product under “Materials & Care” at the product page. You will also find information about the way to care for your Charlie B items on the garment tag.

Where can I find at store that sells Charlie B?

Our line sells at select independent retail boutiques across Canada and the United-States. You can use our Store Locator to find a retailer nearest you.

I am a retailer; how can I start carrying Charlie B in my Store?

For wholesale inquiries please visit our wholesale page, or email us at wholesale@charliebcollection.com and our team will be in touch!

Can't find the answer you're looking for?

We're here to help! Get in touch with our customer service team.

Contact Us